Vickery Elam Refund & Replacement Policy

Crafted with Intention. Backed with Integrity.

At Vickery Elam Design Studio, we take immense pride in every piece we build. Each table, chair, and bench is handcrafted from solid wood with an artisan’s eye and a commitment to timeless quality. That said, we know sometimes things don’t go as planned — and we’re here to make it right.

If something’s not right, we’ll fix it.

In the rare case that your piece is built incorrectly — whether that’s the wrong size, color, or style — or it arrives with a defect outside our accepted cosmetic standards, we will remake or repair it at no cost to you.

We also fully cover any damage during shipping, as long as it’s properly documented at the time of delivery following the simple steps we provide.

What counts as a defect?

We build with real, solid hardwood and embrace the natural character that comes with it. That means knots, grain variation, light distressing, hand-rubbed finishes, and brushwork are all part of what makes your furniture one-of-a-kind — not flaws.

We encourage you to review our Cosmetic Standards to better understand the handcrafted nature of your piece.